Outagamie County Jail address is 320 South Walnut Street, Appleton, WI 54911. This maximum-security facility serves as the primary detention center for Outagamie County, housing adult inmates awaiting trial or serving short-term sentences. The jail operates within the Outagamie County Justice Center, a three-story building with 250,000 square feet of space that opened in 1992. It has a licensed capacity of 556 inmates and employs 102 correctional officers, 15 administrative staff, and a full medical team providing 24-hour health services. The facility maintains strict security protocols including electronic surveillance, controlled entry points, and risk-based inmate classification.
Official Jail Contact Information
The main phone number for Outagamie County Jail is (920) 832-5266. This line operates 24 hours a day, seven days a week for general inquiries, inmate status checks, and visitation scheduling. For urgent matters outside normal business hours, the Jail Sergeant can be reached at (920) 832-5022. Fax communications should be sent to (920) 832-5263. The facility’s official website is outagamie.org, which hosts the inmate search portal, visitation calendar, and public records request system. All calls are recorded and may be monitored for security purposes.
Department-Specific Phone Numbers
- Huber Law: (920) 832-5634 (8:00 AM – 5:00 PM, Monday–Friday)
- Jail Sergeant (urgent matters): (920) 832-5022
- Probation and Parole Office: (920) 832-2700 (7:30 AM – 4:30 PM)
- Public Defender’s Office: (920) 832-2774 (9:00 AM – 5:00 PM)
- Mailroom inquiries: (920) 832-5266
Physical and Mailing Addresses
The physical address for visiting or delivering documents is 320 South Walnut Street, Appleton, WI 54911. This location houses the main jail entrance, visitation area, and administrative offices. For inmate mail, use the following format: Inmate’s Full Name, Housing Location, Outagamie County Jail, 320 S. Walnut Street, Appleton, WI 54911-1779. Personal mail may also be sent to P.O. Box 1779, Appleton, WI 54912. Always include the sender’s full name and return address in the top-left corner of the envelope. Mail without proper return information will be returned or discarded.
Accepted and Prohibited Mail Items
| Accepted Items | Prohibited Items |
|---|---|
| Plain-paper letters | Cash or money orders (use commissary system) |
| Postcards without stickers or glitter | Electronic devices |
| Standard photos (max 4×6 inches) | Contraband materials |
| Legal documents | Stamps or envelopes with markings |
Inmate Search and Roster Access
The Outagamie County Jail maintains a real-time inmate roster updated every 30 minutes. Each entry includes the inmate’s full legal name, booking number, intake date and time, housing unit, race, gender, custody classification (minimum, medium, or maximum), and special flags for medical isolation or protective status. The public can access this information through the official website at outagamie.org/inmate-search or by calling (920) 832-5266. Callers must provide the inmate’s full name or booking number to receive details. Mugshots are available and updated within two hours of booking, showing height, weight, and visible distinguishing marks.
How to Use the Inmate Search Portal
- Visit outagamie.org and navigate to the Corrections Division
- Click “Inmate Search” and enter the inmate’s last name or booking number
- Review results including housing location and release eligibility
- Download the previous 24-hour roster in CSV format upon request
Visitation Rules and Scheduling
Visitation at Outagamie County Jail requires advance scheduling through the online system, which opens daily at 7:00 AM and closes at 8:00 PM. Visitors must call (920) 832-5266 at least 48 hours before the intended visit to confirm eligibility and obtain a printable pass. Each pass requires the visitor’s full legal name, date of birth, and a recent photo taken at the jail’s lobby kiosk. All visitors must arrive 15 minutes early with a government-issued photo ID and undergo metal detector screening and physical search. Co-defendants in pending cases are automatically denied visitation.
Visitation Restrictions
- Felony convictions may result in denied access unless court-approved
- No more than two visitors per inmate per session
- Children under 18 must be accompanied by an adult
- No physical contact except brief handshakes
Inmate Communication and Phone Services
Inmates cannot receive direct phone calls but can receive voicemail messages through GTL Connect Network. Family members can leave messages by calling 877-650-4249, entering the inmate’s ID number, and recording a message up to two minutes long. Inmates access these messages through designated phone units in their housing areas. Outbound calls are not permitted except for approved legal representatives. All incoming calls are billed at standard GTL rates and deducted from the inmate’s commissary balance. Emergency medical calls are transferred to the on-site health unit at extension 212.
Commissary and Financial Services
Families can deposit funds into an inmate’s commissary account electronically through the GTL Connect Network portal or by sending money orders to the jail’s mailing address. Cash is not accepted. Commissary funds cover purchases of snacks, hygiene items, and phone time. Deposits are processed within 24 hours and reflected in the inmate’s account balance. Account balances can be checked by calling (920) 832-5266 or visiting the jail’s website. Refunds upon release are issued via check within 10 business days.
Medical and Mental Health Services
The jail provides 24-hour medical care through an on-site health unit staffed by licensed nurses and physicians. Inmates receive routine check-ups, prescription management, and emergency treatment. Mental health services include crisis intervention, counseling, and medication for diagnosed conditions. Requests for medical attention must be submitted in writing through the housing unit officer. All services comply with Wisconsin Department of Corrections standards and are audited annually.
Security and Facility Operations
Outagamie County Jail uses a multi-layered security system including perimeter fencing with motion sensors, CCTV surveillance, and controlled access points. Inmates are classified by risk level upon intake and assigned to appropriate housing units. Daily counts are conducted at 6:00 AM, 12:00 PM, and 6:00 PM. The facility maintains a zero-tolerance policy for contraband, with random cell searches and drug-sniffing dog sweeps. Staff undergo annual training in de-escalation, use of force, and emergency response.
Public Records and Transparency
The jail publishes weekly inmate counts, arrest statistics, and facility audit reports on its website. Public records requests can be submitted online or in person at the Justice Center. Response times average 5–7 business days. The 2023 Wisconsin Department of Corrections audit confirmed the jail’s compliance with state standards for capacity, safety, and inmate welfare. Archived records, including mugshots, are retained for 90 days before transfer to the state digital repository.
Frequently Asked Questions
Common questions about Outagamie County Jail include how to locate an inmate, send mail, schedule visits, and access medical records. The jail’s website and main phone line provide up-to-date answers. For urgent issues, call (920) 832-5266. Email inquiries can be sent to jailroster@outagamiecounty.gov with responses within 48 hours. Always verify information through official channels to avoid misinformation.
Official Resources
For the most accurate and current information, visit the official Outagamie County Sheriff’s Office website at outagamie.org or call (920) 832-5266. Visiting hours are Monday through Sunday, with specific slots available via online booking. The facility is located at 320 South Walnut Street, Appleton, WI 54911, near downtown Appleton and accessible via public transit routes 12 and 15.
Frequently Asked Questions About Outagamie County Jail
How do I find out if someone is in jail at Outagamie County?
Call (920) 832-5266 and provide the person’s full legal name or booking number. The operator will confirm if they are currently housed at the facility, their housing unit, and release eligibility. You can also use the online inmate search portal at outagamie.org, which updates every 30 minutes. The system shows name, booking date, charges, and custody level. For privacy reasons, detailed medical or legal information requires written authorization from the inmate.
Can I send money to an inmate at Outagamie County Jail?
Yes, but only through the commissary system. Do not send cash or money orders through mail. Use the GTL Connect Network website or kiosk at the jail lobby to deposit funds electronically. Deposits appear in the inmate’s account within 24 hours. The minimum deposit is $5, and there is no maximum limit. Funds can be used for phone time, snacks, hygiene items, and stationery. Refunds are issued by check within 10 days of release.
What are the visiting hours and rules at Outagamie County Jail?
Visits must be scheduled online or by calling (920) 832-5266 at least 48 hours in advance. Visiting slots are available daily from 8:00 AM to 8:00 PM, with sessions lasting 30 minutes. Each inmate may have up to two visitors per session. All visitors must show a government-issued photo ID, pass through metal detectors, and sign in and out. No bags, phones, or food are allowed. Co-defendants and individuals with felony convictions may be denied access.
How do I send mail to an inmate at Outagamie County Jail?
Address the envelope to: Inmate’s Full Name, Housing Location, Outagamie County Jail, 320 S. Walnut Street, Appleton, WI 54911-1779. Include your full name and return address in the top-left corner. Only plain letters, postcards without stickers, and photos up to 4×6 inches are accepted. Do not send cash, stamps, or electronic devices. Mail is screened and delivered within 24–48 hours. Letters without return addresses will be discarded.
Can I leave a phone message for an inmate?
Yes, through GTL Connect Network. Call 877-650-4249, enter the inmate’s ID number, and record a message up to two minutes long. Inmates can listen to messages on designated phones in their housing unit. They cannot call back directly. Each message costs the standard GTL rate, deducted from the inmate’s commissary balance. Emergency medical calls are transferred to the health unit at extension 212.
How do I request public records from the jail?
Submit a request online at outagamie.org or in person at 320 South Walnut Street. Include your name, contact information, and specific details about the records needed. Responses take 5–7 business days. Common requests include arrest reports, inmate counts, and facility audits. Some records may require a fee or court order. Mugshots are available for 90 days after release.
What medical services are available to inmates?
The jail provides 24-hour nursing care, prescription medication management, and emergency treatment. Mental health services include counseling and crisis intervention. Inmates must submit a written request to see a doctor or nurse. All care follows Wisconsin Department of Corrections standards. Serious conditions may require transfer to a hospital. Families are notified in life-threatening emergencies.
Official Contact and Location Details
Outagamie County Jail is located at 320 South Walnut Street, Appleton, WI 54911. The main phone number is (920) 832-5266. Visiting hours vary by day and must be scheduled in advance. For general inquiries, email jailroster@outagamiecounty.gov. The facility is part of the Outagamie County Justice Center, near downtown Appleton and accessible by public transportation.